Shipping policy

Shipping Policy

1. Coverage

We ship to more than 200 countries. At checkout you can confirm that your country is available before you pay.

2. Shipping cost

Shipping is free on all orders, with no minimum purchase, and includes a tracking number.

3. Processing and dispatch time

We prepare and dispatch your order within 12 to 32 business hours after payment is confirmed. Orders placed on weekends or holidays are dispatched the next business day.

4. Delivery time and tracking

Delivery time depends on your country, your city, and the shipping carrier. Once we dispatch your order, we email you the tracking number so you can follow your package at all times. Tracking may take up to 48 hours to show the first movement.

5. Customs and import taxes

Some countries apply taxes, duties, or import fees upon receipt of the package. These charges depend on each country's laws, are not set by LullaBites, and are the buyer's responsibility. If you refuse a package due to these charges, it is not considered a damaged or lost product.

6. Shipping address

Make sure your address is complete and correct before you pay. If you notice an error, contact us right away at lullabites@support.shop: we can correct it only if the order hasn't been dispatched yet. We are not responsible for failed deliveries caused by incomplete or incorrect information.

7. Packages returned to sender

If the package is returned to us due to an incorrect address, repeated unavailability of the recipient, or failure to pick it up at the carrier's office, we'll contact you to reship it. The new shipment may have a cost.

8. Contact

Questions about your shipment? Email us at lullabites@support.shop.